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Hotel Online Payment: Discover Amenitiz Pay to Manage and Secure Your Transactions

Marina Miceli

17 Mar, 2023

Nowadays, the hotel industry needs to embrace technology to stay competitive and meet the demands of modern customers. One aspect that hoteliers need to focus on is their payment process. The hotel payment process is a crucial aspect of the customer journey, and any inconvenience or complication can lead to dissatisfied guests and lost business. In this article, we will discuss how to transform your hotel payment process and why it is essential for your business.

The current state of the hotel online payment process Traditionally, hotel guests have had limited payment options, and credit cards were the preferred mode of payment. However, with the rise of digital wallets and mobile payments, customers expect more flexibility and convenience. Additionally, the hotel industry has been slow to adopt new payment technologies due to concerns about security, integration, and cost.

Furthermore, many hotels still use manual processes for payment management, which can lead to errors and inefficiencies. For example, front desk agents may need to manually enter the credit card information, leading to errors or increased risk of fraud. These manual processes can also lead to delayed payments and reconciliation issues, leading to extra work for the accounting team.

Common methods and systems to pay online

Nowadays, we have a lot of hotels’ online payment types. Here I would like to explain the most used common methods to receive payments and to allow your client to pay for your accommodations with ease and, above all, safely. In this article, I wrote, I go deep into all the ways to receive payment online.


Using PayPal to charge clients provides a convenient and secure online payment method for both the hotelier and the client. PayPal is an incredibly user-friendly platform, accessible from anywhere in the world, making it easier for clients to pay for hotel reservations. The platform offers various payment options, including credit and debit cards, bank transfers, and PayPal Balance. Moreover, PayPal offers a Dispute Resolution Center that can help to resolve any payment disputes, which can help to avoid any negative impact on the hotel’s reputation.

Credit card

Credit cards for hotel online payment are a really convenient and secure way for hoteliers to charge their clients when they buy a room. Accepting credit cards can help to increase revenue by providing clients with a more accessible payment method. They also offer a level of security. Furthermore, credit card payments can be processed quickly, which helps to improve the customer experience, which is one of the most important things when talking about the whole journey of your client booking a room to the stay. This method, also, reduces the workload of the hotel staff.


Stripe is a popular online payment system that allows hoteliers to accept payments from people all over the world. It’s a convenient payment gateway that can be integrated into hotel websites, making it easy for customers to pay for their bookings. Amenitiz, with its payment tool AmenitizPay, uses Stripe to make all payments safe and easy. Later in the article, we will see all the features of this tool. This is especially useful for hoteliers who work with OTAs as it provides a seamless payment experience for customers. With Stripe, hoteliers can process credit card payments, manage subscriptions, and handle refunds. It’s a secure and reliable payment system that offers competitive transaction fees and provides hoteliers with real-time insights and analytics. Overall, Stripe is an excellent choice for hoteliers who want a hassle-free and efficient way to handle their online payments.

Anyway, nowadays, it is existing an easy way to protect clients and hoteliers when they buy directly and with online travel agencies (OTA), doing online payments and protecting all the payment information.

How do hotels take online payments?

So, hotel online payments are the main kind of payment and this means a lot of “direct and indirect” risks. For “directed” I refer to being defrauded. This can happen when your own information or a guest’s information isn’t encrypted, so when you don’t use the correct hotel online payment system. 
For “indirect” I want to enlighten all those aspects like the customer experience. If your client can book easily and the process is smooth from his first arrival on your website to the payment, he will be happy already. This is important because a stay is not only a room with a bed. 

So, once we have this assumption, why the improvement of your hotel payment process can provide numerous benefits for your reputation and consequently for your business, including:

  1. Enhanced customer experience: by offering a variety of payment options, you can provide a more convenient and seamless experience for your customers.
  2. Improved security: reducing the risk of fraud.
  3. Increased efficiency and precision: for your hotel, online payment solutions can help you streamline your payment process, reducing errors and saving time.
  4. Integration: by using a payment solution that integrates with your existing systems, such as your channel manager and accounting software, you can reduce the risk of errors and save your time.
  5. Offer a variety of payment options to meet the expectations of all your customers, you need to offer a variety of payment options. Offering more payment options increases the chances of completing a sale.
  6. Implementing an online payment solution can help you to make your payment process smoother, reduce errors, and improve efficiency. 
  7. Integration is the key. You need a centralised system that can integrate your PMS and your channel manager, and help you automate payment processing and reduce errors. This integration can also help you manage bookings and payments from different channels in one central location, reducing the risk of overbooking or double bookings.
  8. As a strategy you could offer incentives for online payments to encourage customers to use online payment options, you can offer incentives such as discounts or loyalty points. This will help you increase online sales by reducing the cost of payment processing.
  9. It is essential for you to be sure that your hotel online payment process complies with data privacy regulations. This includes the General Data Protection Regulation (GDPR) in Europe and the California Consumer Privacy Act (CCPA) in the United States. Make sure you understand the requirements for collecting and storing payment information and implement appropriate security measures to protect customer data. 

Let your clients pay online and safely


  • AmenitizPay means organization.

AmenitizPay is a hotel online payment solution that can help you streamline your payment process, increase efficiency, and enhance the customer experience. With AmenitizPay schedule all the payments and decide when to receive payments from your guests, which will be completely automated with the rules that you can create by yourself. 

  • AmenitizPay means centralization

With AmenitizPay you will be able to centralise and automate all your payments in a user-friendly platform for your property. 

  • AmenitizPay means responsiveness

Your clients will be able to pay from all their devices from all over the globe and anytime. You can process cards using our mobile app or our payment terminal.

  • AmenitizPay means flexibility

With our solution, you will be able to transfer payments to different bank accounts. Online transactions will be easier. 

  • AmenitizPay means saving

You will reduce all your costs by getting more direct reservations and forgetting the extremely high OTAs commissions. 

  • AmenitizPay means security – and peace of mind.

Security is a top concern for customers when it comes to touching their money pockets. With AmenitizPay, you can offer enhanced security features, including SSL encryption and PCI compliance, reducing the risk of fraud and chargebacks. 

  • AmenitizPay means Effectiveness

Easy to use and effective. For you, for your staff members, and for your clients. You will enhance the overall customer experience and increase customer satisfaction. 

If all those benefits are not enough, I leave the word to one of our clients. The first step is to have a call with us.

“I use the AmenitizPay terminal. It’s very easy to use. It accepts all cards via contactless. In the evening, it provides me with a summary of all the card transactions, so balancing the register is very simple.”
Hotel Bel Horizon

In conclusion, transforming your hotel payment process can provide numerous benefits for your business, including improved customer experience, efficiency, and better integration with your existing systems. And remember that an All-In-One solution like Amenitiz will revolutionise your work and your life. It is a fact, by investing in your payment process, you can provide a better experience for your customers and increase your chances of success in the highly competitive hotel industry.

Marina Miceli

17 Mar, 2023