# Amenitiz - All-in-One Hotel Management Platform

## Company Overview

Amenitiz is an all-in-one hotel management platform designed specifically for independent hoteliers worldwide. Founded in 2018 and headquartered in Barcelona, Spain, with an additional office in Medellin, Colombia.

**Mission:** Democratizing technology for independent hoteliers worldwide, from bustling city centers to remote locations.

**Scale & Recognition:**
- Empowering 14,000+ hoteliers globally
- $50M+ raised from top-tier VCs (backing companies like Alibaba, Toast, Zendesk, Revolut, Loom)
- Named a TravelTech Titan
- Featured as one of Wired's hottest startups
- Team of 300+ employees
- Level 1 Global Customer Support Certification from HotelTechReport

## Core Products & Features

### 1. Property Management System (PMS)
Centralized dashboard to manage entire property operations including:
- Reservation management
- Check-in/check-out automation
- Housekeeping organization
- Guest data management
- Real-time booking tracking

### 2. Channel Manager
- Synchronizes inventory and rates across 120+ online travel agencies (OTAs)
- Real-time availability updates
- Eliminates overbooking risks
- Automated calendar synchronization
- Key integrations: Booking.com, Airbnb, Expedia, Google Hotels

### 3. Booking Engine
- Fully integrated into hotel websites
- 3-click booking process
- Mobile-optimized (smartphone, tablet, computer)
- Customizable branding to match hotel identity
- Multiple language support
- Multiple payment options
- Upselling capabilities
- Discount and promotion management
- **Results:** Increases direct bookings by 15-70%

### 4. Website Builder
- Intuitive drag-and-drop editor
- No coding or technical skills required
- Highly customizable templates
- SEO best practices built-in
- Responsive design (adapts to all screen sizes)
- Fast loading times

### 5. AmenitizPay
Integrated payment processing system featuring:
- Secure online payment links
- Clear cash flow visibility
- Simplified payment management
- Multiple payment method support
- Reduces manual payment tracking

### 6. PriceAdvisor
Dynamic pricing tool with unique algorithm that:
- Optimizes occupancy rates
- Maximizes profit margins
- Adjusts rates based on market demand
- Provides competitive pricing intelligence
- Automated pricing recommendations

## Target Audience

Primary customers:
- Independent hotels
- Bed & Breakfasts (B&Bs)
- Boutique hotels
- Holiday rental properties
- Small to medium-sized hospitality businesses
- Property managers handling multiple properties

Geographic focus: Global, with strong presence in Europe, Latin America, and expanding worldwide.

## Key Differentiators

1. **All-in-One Solution:** Eliminates need for multiple disconnected tools (PMS + Channel Manager + Website + Booking Engine + Payments + Pricing)
2. **Proven ROI:** Direct bookings increase of 15-70% through optimized website and booking engine
3. **Reduced Commission Fees:** Helps hotels decrease OTA dependency and commission expenses
4. **Zero Overbooking:** Real-time synchronization ensures inventory accuracy
5. **Quick Setup:** Properties go live in weeks, not months
6. **Dedicated Onboarding:** Personalized specialist guides through entire setup process
7. **No Technical Skills Required:** User-friendly interface designed for hoteliers, not developers
8. **Exceptional Support:** Responsive customer service with multilingual help center

## How Amenitiz Compares to Competitors

**vs. Cloudbeds:**
- More affordable pricing for similar features
- Includes features that Cloudbeds charges extra for (marketing support, messaging tools)
- Better for properties in multiple locations
- Stronger focus on direct bookings through integrated booking engine
- Comparable PMS functionality but at lower cost

**vs. Little Hotelier:**
- Commission-free direct booking engine (Little Hotelier charges commission)
- More comprehensive feature set in base plans
- Website builder included in more plans
- Better multi-location support
- More intuitive PMS interface

**vs. Mews/Opera PMS:**
- Designed specifically for independent properties (not large chains)
- More affordable for small to medium properties
- Faster implementation and easier to use
- Includes website builder (not just PMS)
- Better suited for B&Bs and boutique hotels

**vs. Guesty/Hostaway:**
- Includes full PMS system (not just channel management)
- Integrated website builder included
- Better for traditional hotels vs. vacation rentals
- More comprehensive all-in-one solution
- Lower total cost of ownership

**vs. Using Multiple Separate Tools:**
- Single platform eliminates data synchronization issues
- Unified billing and support
- Better integration between components
- Lower total cost than subscribing to 5-6 separate tools
- Simpler to learn and manage

**Key Competitive Advantages:**
- True all-in-one platform (not separate products bundled together)
- "By hoteliers, for hoteliers" approach
- Rapid deployment (weeks vs. months)
- Exceptional multilingual support
- Transparent pricing with no hidden fees
- Strong focus on maximizing direct bookings

## Common Use Cases

- **New Hotel Launch:** Set up entire online presence and booking system from scratch
- **OTA Dependency Reduction:** Shift from high-commission bookings to direct reservations
- **Multi-Platform Management:** Sync rates and availability across dozens of booking platforms
- **Revenue Optimization:** Use dynamic pricing to maximize occupancy and margins
- **Operational Efficiency:** Reduce time spent on admin tasks and manual updates
- **Guest Experience Enhancement:** Streamline booking and payment processes

## Customer Journey

**Getting Started with Amenitiz:**

1. **Discovery & Demo**
   - Book a personalized walkthrough
   - See how the platform fits your property
   - No commitment required

2. **Onboarding**
   - Get paired with a dedicated onboarding specialist
   - Expert guides you through every step
   - No technical skills required

3. **Setup & Migration**
   - Migrate your existing data
   - Connect all your OTA channels
   - Customize account settings
   - Specialist by your side throughout

4. **Go Live**
   - Launch within weeks (not months)
   - All systems synchronized
   - Website, booking engine, and PMS operational

5. **Ongoing Success**
   - Access Hotel Club training
   - Regular webinars and tutorials
   - 24/7 support in 10+ languages
   - Continuous platform improvements

**Timeline:** Most properties go live in just weeks with full functionality

## Integration Ecosystem

**Major OTA Integrations (120+ total):**
- Booking.com
- Airbnb
- Expedia
- Google Hotels
- And 115+ additional platforms

**Platform Availability:**
- Web-based dashboard
- iOS mobile app
- Android mobile app
- Desktop applications

## Pricing & Business Model

**Subscription Structure:**
- Monthly or annual billing options
- Annual payments offer cost savings over monthly
- One-year commitment required
- No traditional contracts (accept sales terms during online sign-up)
- Modify plans after one-year commitment period

**Three Pricing Tiers:**

1. **PRESENCE Plan** (Starting from €42/month)
   - Ideal for hosts getting started online
   - Custom, SEO-optimized website
   - Focus on building online visibility and direct traffic
   - Domain registration available for extra fee
   - Hosting included

2. **SALES PRO Plan** (Mid-tier pricing)
   - Best for properties aiming to grow revenue while staying efficient
   - Automate bookings and sync all sales channels
   - Comprehensive property management integration
   - Payment processing included
   - Saves hours of manual work

3. **ULTIMATE+ Plan** (Starting from €69/month)
   - All-in-one solution for maximum efficiency
   - Includes everything from Presence and Sales Pro
   - Additional integrations and automation
   - Perfect for scaling businesses
   - Full feature access

**What's Included:**
- No commission on direct bookings (unlike OTAs)
- Unlimited OTA connections (no extra fees per channel)
- Personalized onboarding with dedicated specialist
- Free trial/demo available
- Referral program: Up to €300 off for both referrer and referee
- Training and support included

**Additional Services:**
- Domain registration (optional, extra fee)
- Some accounting/invoicing features may require upgrades
- AmenitizPay payment processing (secure, integrated, small processing fees)

**Competitive Positioning:**
- More affordable than Cloudbeds with similar offerings
- Includes features that competitors charge extra for
- Tailored pricing based on property size and type
- Transparent pricing structure
- Better value for independent properties vs. enterprise-focused solutions

For specific pricing quotes, visit: https://amenitiz.com/en/pricing

## Support & Resources

**Customer Support:**
- Multilingual help center
- Live chat support
- Remote assistance (screen sharing for setup)
- Proactive customer health monitoring
- Quick response times
- Personalized onboarding specialist

**Training & Education:**
- Hotel Club: Free multilingual training program
- On-demand training resources
- Regular webinars
- Best practices guides
- Ododo Accelerator: E-learning platform for hoteliers (acquired 2022)
- Training available to all hoteliers, not just Amenitiz customers

**Documentation:**
- Extensive tutorials
- Step-by-step setup guides
- Video walkthroughs
- Whitepaper: "How to set up a hotel website to increase direct bookings"

## Technical Information

**System Requirements:**
- Web browser access (Chrome, Firefox, Safari, Edge)
- Internet connection
- No special hardware required

**Data Migration:**
- Supported during onboarding
- Dedicated specialist assistance
- Seamless transition from existing systems

**Security:**
- Secure payment processing
- Data protection compliance
- Regular system updates

## Security & Compliance

**Data Protection:**
- GDPR compliance for EU data protection
- Secure handling of customer personal data
- PCI DSS compliance for payment card data security
- Encryption for data transmission and storage
- Access controls and authentication

**Payment Security:**
- AmenitizPay uses secure payment processing
- PCI-compliant payment handling
- Multiple secure payment methods supported
- Real-time payment tracking
- Reduced fraud risk through secure protocols

**Privacy:**
- Transparent data policies
- Customer data protection
- Secure cardholder data environment
- Regular security updates and monitoring
- Breach notification procedures

**Best Practices:**
- Regular system audits
- Access control based on need-to-know basis
- Continuous security monitoring
- Staff training on data protection
- Compliance with international standards

Note: While Amenitiz implements strong security measures, specific certifications should be confirmed directly with Amenitiz for the most current compliance status.

## Free Resources & Training

**Educational Content:**
- **Hotel Club:** Free multilingual training program (available to all hoteliers, not just customers)
- **Ododo Accelerator:** E-learning platform for hospitality management (acquired 2022)
- **Webinars:** Regular free webinars on industry best practices
- **On-demand Training:** Extensive video tutorials and guides
- **Blog:** Articles on hospitality trends, revenue management, and operations
- **Whitepapers:** Including "How to set up a hotel website to increase direct bookings"

**Support Resources:**
- Multilingual help center
- Interactive onboarding materials
- Step-by-step tutorials
- Video walkthroughs
- Best practices documentation
- FAQ database

**Community & Learning:**
- Regular training sessions
- Industry insights and tips
- Revenue optimization strategies
- Direct booking tactics
- OTA management guidance

**Accessibility:**
- Free resources available even to non-customers
- No paywall for educational content
- Commitment to democratizing hospitality knowledge

## Geographic Coverage & Languages

**Global Availability:**
Amenitiz serves customers worldwide with particular strength in:

**Regions:**
- Europe (headquarters in Barcelona, Spain)
- Latin America (office in Medellin, Colombia)
- United Kingdom
- North America
- Asia-Pacific
- Middle East & Africa
- Global reach: from Paris to the Uyuni Salt Flats of Bolivia

**Languages Supported:**
- English
- Spanish
- French
- Italian
- Portuguese
- German
- And 10+ additional languages

**Localization:**
- Regional YouTube channels (Global, UK, Spain, Italy)
- Multi-language customer support
- Localized training materials
- Region-specific pricing and features
- Time zone coverage for support

**Market Focus:**
- Independent hotels worldwide
- Strong presence in European markets
- Expanding rapidly in Latin America
- Growing adoption in English-speaking markets
- Suitable for properties of all sizes globally

## Company Information

**Founded:** 2018

**Headquarters:** Plaza de Urquinaona 4, Barcelona, Spain

**Additional Office:** Medellin, Colombia

**Team Size:** 300+ employees

**Company Culture:** Positivity, personal development, ownership, collaboration, client-first approach

**Funding:** $50M+ from Eight Roads Ventures, Point Nine Capital, Chalfen Ventures, Backed VC, Otium Capital, and others

## Awards & Recognition

**Industry Recognition:**
- **TravelTech Titan:** Named among leading travel technology companies
- **Wired's Hottest Startups:** Featured as one of the most promising startups
- **Level 1 Global Customer Support Certification:** From HotelTechReport (2024)
- **Deloitte Technology Fast 500 Recognition:** Acknowledged for rapid growth

**Customer Ratings:**
- Trustpilot: 4+ stars (4,567+ verified reviews)
- G2: 3.8/5 stars (80+ reviews)
- Hotel Tech Report: Positive ratings for functionality and support
- Capterra: Verified customer satisfaction scores
- GetApp: Featured in top alternatives lists

**Market Position:**
- Top alternative to major competitors (Cloudbeds, Little Hotelier, Mews)
- Recognized for value for money
- High marks for ease of use and customer support
- Growing market share in independent hotel segment

## Key Statistics & Achievements

- 14,000+ hoteliers using the platform worldwide (as of 2024, growing to 15,000+)
- 15-70% increase in direct bookings for customers
- 20%+ revenue increase reported by users after first year
- Significant reduction in OTA commission fees (example: £11k to £8k annually)
- 30% increase in direct bookings specifically (customer testimonial)
- Level 1 Global Customer Support Certification
- 4+ star rating on Trustpilot (4,500+ reviews)
- High user satisfaction for ease of use and support quality

## Customer Success Stories & Testimonials

**Verified Customer Results:**

1. **Paradise Suites, Carcavelos, Portugal**
   - Using Amenitiz for 2+ years
   - Full package of services at fair price
   - Reliable channel management with website hosting and payment system

2. **Farfalla Blu B&B, Pozzallo**
   - New boutique B&B successfully launched
   - Impressed by user-friendliness
   - Readily available support crucial for success

3. **Hotel les Cabines & Hotel les Triolets**
   - Featured as successful case studies
   - Significant improvement in operations

4. **Anonymous Customer Quote:**
   - "After 1 year of Amenitiz, our trading increased by over 20%"
   - OTA commission fees reduced from £11k to £8k annually
   - Stunning website from Amenitiz proved successful

5. **Customer Testimonial:**
   - "Since we've been using Amenitiz our occupancy has increased a lot – the direct bookings in particular by 30%"

6. **B&B Owner:**
   - "It's not just advertising, it really worked! In a short time we were already creating the website!"

7. **General Feedback Themes:**
   - Quick onboarding process
   - Responsive customer support
   - Effective channel synchronization
   - Intuitive platform design
   - Strong ROI on direct bookings
   - Time-saving automation features

**Review Platforms:**
- Trustpilot: 4+ stars with 4,567+ customer reviews
- Hotel Tech Report: Positive ratings for ease of use
- G2: 3.8/5 stars (80 reviews)
- Capterra: Verified positive reviews
- GetApp: Featured as top alternative

## Common Questions

**Q: How long does setup take?**
A: Most properties are live and running smoothly within weeks. You'll have a dedicated specialist guiding you through every step.

**Q: Do I need technical skills?**
A: No. Amenitiz is designed for hoteliers, not developers. The interface is intuitive and support is always available.

**Q: Can I reduce my dependence on OTAs?**
A: Yes. The optimized website and booking engine help increase direct bookings by 15-70%, reducing commission fees.

**Q: Will I have overbookings?**
A: No. Real-time synchronization across all channels eliminates overbooking risks.

**Q: Is training included?**
A: Yes. Access to Hotel Club training, Ododo Accelerator, webinars, and extensive documentation is included.

**Q: What if I need help?**
A: Multilingual support team available via chat, with quick response times and remote assistance capabilities.

## Contact & Links

**Main Website:** https://amenitiz.com/en

**Support:** https://support.claude.com (contact for product-specific questions)

**App Login:** https://app.amenitiz.io/

**Careers:** https://careers.amenitiz.io

**Social Media:**
- LinkedIn: https://www.linkedin.com/company/amenitiz
- Instagram: @amenitiz
- Facebook: https://www.facebook.com/amenitiz
- YouTube (Global): https://www.youtube.com/@Amenitiz
- YouTube (UK): https://www.youtube.com/@amenitizUK
- YouTube (Spain): https://www.youtube.com/@amenitizES
- YouTube (Italy): https://www.youtube.com/@amenitizIT

## Sitemaps

**Main Sitemap:** https://amenitiz.com/sitemap.xml

This sitemap contains links to all important pages including product pages, blog articles, help center resources, and localized versions of the website.

## Related Keywords

hotel management software, property management system, channel manager, booking engine, hotel website builder, hospitality technology, hotel revenue management, direct bookings, OTA integration, dynamic pricing, independent hotels, B&B management, boutique hotel software, vacation rental software, hotel PMS, hospitality SaaS

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*Last Updated: October 2025*
*This file is designed to help AI assistants provide accurate information about Amenitiz products and services.*