Secure payments made easy

Costs can vary depending on the payment processor you choose and the features you enable. Factors may include on-property hardware, gateway fees, PCI compliance, and any additional services. With Amenitiz Pay, we provide a flexible solution that integrates these options, helping you manage fees while keeping payment setup simple and transparent.

Integration usually takes 2 - 4 weeks from sign-up to full operation. This timeline includes installation, certification, testing, and staff training to ensure your team is ready to use the new system efficiently. With Amenitiz Pay, our onboarding experts guide you every step of the way, making the process smooth and straightforward.

Our support team is here to help with any payment-related issues, generate reports, and answer your questions via phone, email, or chat. We also provide detailed documentation and staff training to ensure your team can manage payments confidently and efficiently.

Yes! Amenitiz ensures that all payment processing components we provide are fully PCI-compliant. However, you remain responsible for your property’s overall PCI compliance. We offer guidance and best practices to help you achieve and maintain compliance with ease.

Absolutely! Amenitiz Pay seamlessly integrates with your PMS and other systems, syncing reservation and checkout data, authorising credit cards on file, and pushing payment information automatically. This eliminates manual entry and ensures accurate financial reporting, saving you time and reducing errors.

AmenitizPay (Amenitiz's native payment solution) accepts all major debit and credit cards (Visa and Mastercard), Apple Pay, and Google Pay. Guests can also pay by bank transfer, and for properties with 5 or more rooms, SEPA transfers are available too.

For on-site payments at check-in, Amenitiz offers a card terminal that accepts contactless payments, and no separate payment provider is needed.

Yes. From any booking in your Amenitiz dashboard, you can send a secure payment link directly to the guest - no terminal or in-person interaction needed. The guest clicks the link and completes the payment online, and the transaction is recorded automatically against the reservation.

All payments processed through AmenitizPay are 3D Secure and PCI-compliant, so both you and your guest can transact with confidence.

AmenitizPay charges 1.5% + €0.25 per transaction for standard European Economic Area (EEA) cards. For non-EEA cards, the rate is 2.5% + €0.25 per transaction. There are no monthly fees on top of your plan subscription for using AmenitizPay.

Yes. The fee is charged per transaction: 1.5% + €0.25 for EEA cards and 2.5% + €0.25 for non-EEA cards. There is no flat monthly fee for payment processing beyond your standard plan subscription.

AmenitizPay is built on Stripe infrastructure, but pricing is set by Amenitiz, not Stripe directly. You are billed at Amenitiz rates: 1.5% + €0.25 per EEA transaction and 2.5% + €0.25 for non-EEA transactions. You do not need a separate Stripe account or contract.

Yes. AmenitizPay is powered by Stripe under the hood. However, you interact with AmenitizPay directly through the Amenitiz platform, you do not need a separate Stripe account, and all payment management happens within your Amenitiz dashboard.

The payment account is fully owned by the hotelier. After setup, all payments processed through AmenitizPay are credited directly to your account. Amenitiz does not hold or intermediate your funds.

Bank transfers and SEPA transfers (available for properties with 5+ rooms) typically carry lower transaction costs than card payments. If minimising transaction fees is a priority, encouraging guests to pay by bank transfer where possible is the most cost-effective option. Your account manager can help you compare the full cost breakdown.

American Express transactions are classified as non-EEA or premium cards and carry a higher processing rate (2.5% + €0.25) compared to standard EEA Visa and Mastercard transactions (1.5% + €0.25). This is standard across most payment processors due to Amex's interchange structure.

No. The Amenitiz card terminal is available as part of your AmenitizPay setup. You do not need to source or purchase a terminal from a separate provider. It accepts contactless payments at check-in and syncs transactions directly to the reservation in your dashboard.

AmenitizPay is the recommended and most integrated option. Because it is built natively into the Amenitiz platform, all transactions link automatically to the corresponding reservation, with no manual reconciliation needed. Using an external Stripe account or bank TPV would require separate management and would not integrate with your PMS data.

Yes. PayPal is supported as a payment method within AmenitizPay alongside Stripe, meaning guests can choose to pay via PayPal during the booking process.