Amenitiz Solutions, S.L. — app.amenitiz.io
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The platform accessible through the app.amenitiz.io domain name (the “Site”) is provided by Amenitiz Solutions, S.L., a limited liability company, with registered office at Plaza de Urquinaona 4, first floor, (08010) Barcelona and holder of Tax Identification Number B-67.096.750 (hereinafter, “Amenitiz Solutions”).
The following general terms and conditions (the “General Terms and Conditions” or the “T&C”) regulate the relationship between Amenitiz Solutions and the user who contracts any of the services or products marketed by Amenitiz Solutions.
In order to contract the Services and any of the Complementary Services (as described in these T&C), when creating an account under Site, the User must accept these General Terms and Conditions.
For clarification purposes, the “User” shall mean any person using the Platform by creating an Account (as described below), including each Subscriber and Team Member.
In accordance with the provisions of Article 23 of Spanish Law 34/2002, of 11 July, on Information Society Services and Electronic Commerce, the procurement of services shall be confirmed by clicking on the “I accept the Terms and Conditions and Privacy Policy” button. In the case you do not agree with the terms and conditions set forth herein, you must refrain from accessing and using the Site.
Amenitiz Solutions reserves the right to complete, modify and update these General Terms and Conditions at any time. Any modification of the present Terms and Conditions shall be communicated to the User at least fifteen (15) days in advance. If the User does not agree with the new General Terms and Conditions, they shall give written notice to Amenitiz Solutions no later than five (5) days prior to the date on which such modifications come into force, communicating those clauses whose modification they do not agree with. In this case, Amenitiz Solutions will provide the User with the necessary explanations to justify the proposed modification to the current General Terms and Conditions and, if the User still does not agree, those General Terms and Conditions accepted by the User shall remain in force and shall apply to the contractual relationship between Amenitiz Solutions and the User, without modification, until the next renewal date of the subscription. Otherwise, in the event that the User does not communicate to Amenitiz Solutions its disagreement with the new General Terms and Conditions within the above-mentioned terms, it will be understood that the User accepts the modifications communicated by Amenitiz Solutions.
Amenitiz Solutions assists accommodation and hospitality professionals by offering them a digital platform hosted in the cloud on a Software as a Service (SaaS) basis that includes web and mobile sites available at https://app.amenitiz.io (the “Platform”) and that allows them to, among others, create and/or manage and administer their hospitality business in a fun way and without specific information technology (IT) or graphic design skills.
Amenitiz Solutions offers Users different plans (the “Plans”) that give Subscribers access to all or some of the Amenitiz Solutions Services.
For this purpose, the services included in the different Plans offered by Amenitiz are the following:
(hereinafter, the “Services” or the “Amenitiz Solutions Services”)
By virtue of the above, the Subscriber is solely responsible for the commercial and financial management of the Subscriber's Website and property. Amenitiz Solutions does not guarantee commercial profitability or a minimum number of visits and shall not be held liable in this respect.
Amenitiz Solutions offers a product demonstration (“Demo”). Once the Demo is completed, the User can subscribe to the Services. Otherwise, the User will not be able to access the Services or the Platform.
Additionally, Amenitiz Solutions may offer a 14-day free trial (the “Trial Period”). The Demo and Trial Period are exclusive: if the User carries out a Demo, there will be no Trial Period option and vice versa.
To use the Platform and subscribe to the Services, the User needs to register and create an account. The User must provide true, current, complete, and accurate information that refers to itself (the “Login Data”). Users cannot create an account on behalf of a third party. Amenitiz Solutions may suspend or terminate the Account if information is false, incomplete, or outdated.
The Login Data allow access to the Account, from which the Subscriber can create and edit the Subscriber Website (the “Subscriber Website”). “User Page” means the personal space to which the Subscriber has access after registration on the Platform.
The User must keep Login Data confidential and not share them with third parties. If a third party gains access, it may make changes (subscribe to Services, modify the Account, and the User's Website). The User assumes responsibility for actions taken on their Account and User Page.
Amenitiz Solutions considers as the Account holder the holder of the email address provided during registration.
Amenitiz provides different Plans offering different Services, features and pricing. Details may vary from time to time and are provided during signup.
Additionally, Subscribers may contract Complementary Services as described below.
The “Subscriber” is any User who has access to any Amenitiz Services by means of a Subscription. The Subscriber may change Plans at any time; invoices will be prorated for the month of change.
Complementary Services can be added at signup or later and may incur additional costs. Amenitiz Solutions will contact the Subscriber to schedule execution.
(i) Service. AmenitizPay provides virtual and PoS payment services. The service is integrated with Stripe; the Subscriber contracts with Stripe for collection and payment management. See Stripe T&C. KYC and Stripe’s checks apply. The right to use applies only to hospitality business on the Subscriber’s own behalf; no resale or third-party use is permitted. More info: Amenitiz Pay.
(ii) Subscription Term. Volume-based pay-as-you-go; no automatic renewal. If specific Amenitiz Pay sub-services have minimum terms, 15-day notice before unsubscribing may apply.
(iii) Price and Payment. A flat % plus fixed fee per transaction, deducted from each transaction. Monthly invoice recap; rolling 7-business-day summaries provided.
(iv) Termination. Incorrect data, unreported changes, or breach may lead to immediate suspension/cancellation by Amenitiz or Stripe. Scheduled future payments stop upon termination. Access to KYC and submitted info remains available after completion.
(i) Service. PriceAdvisor provides price recommendations based on property history, competitor pricing, and events to maximize revenue and occupancy. Performance may be sub-optimal if historical access is denied. More info: PriceAdvisor.
(ii) Subscription Term. Linked to the Amenitiz Services subscription; renews tacitly with the chosen payment cycle (monthly or annual) unless terminated per 5.4(iv).
(iii) Price and Payment. Fixed fee indicated at contracting; billed with the same periodicity as the Amenitiz Services. Mid-cycle additions are prorated on a separate first invoice.
(iv) Termination. Breach or incorrect information may cause suspension/cancellation. Unsubscribe without prior notice; minimum term is tied to the Amenitiz Services engagement period or payment cycle.
(i) Service. Amenitiz can manage or register the Subscriber’s domain name (the “Domain Name Services”).
(ii) License agreement. Subscriber grants Amenitiz a worldwide, exclusive, royalty-free license to use the domain for the term of the service. Subscriber is legal owner and must keep contact info accurate. No guarantee a requested domain will be accepted or non-infringing. Amenitiz may refuse or delete a chosen domain. Renewal responsibility lies with the Subscriber; costs and expenses are borne by the Subscriber.
(iii) Price and Payment. Fixed monthly fee indicated when contracting.
(iv) Termination. Breach may lead to immediate suspension/cancellation. Unsubscribe without prior notice; service lasts until the end of engagement or chosen period.
Support is provided via chat on the Platform or by telephone.
The minimum Subscription period is twelve (12) months from the date of Subscription, regardless of monthly or annual payment, unless stated otherwise in the commercial offer.
After the first year, the Subscriber may terminate with three (3) months’ prior notice (see clause 13). Otherwise, the Subscription renews tacitly per the chosen method:
After the first year and upon any renewal (monthly or annual), a permanence period of three (3) months applies from notice of termination. Notice must follow the cancellation process in clause 13.
Prices are stated in the commercial offer or on the website and exclude VAT. Services are intended for professionals.
The Subscriber pays the Subscription fee for the chosen Plan with a selected term (monthly or annual). Complementary Services are paid at subscription. SEPA Subscribers may pay by credit card or direct debit.
If payment fails, Amenitiz Solutions will retry during the following fifteen (15) calendar days. If the last attempt fails, the Subscription may be suspended until paid. Data in the Account is retained for one (1) year. Card fines/penalties transferred to Amenitiz or subcontractors are borne by the Subscriber. Termination for non-payment may result in data loss; the Subscriber must keep copies of uploaded items.
Use the Platform and Services per these T&C and applicable law. The Subscriber warrants that Team Members and Guests comply. Do not breach Platform security and integrity.
The Subscriber provides and is solely responsible for the content on its Website (“Subscriber Content”). Amenitiz Solutions is not the publisher.
Prohibited content includes (non-exhaustive):
All software, texts, media, interfaces, and elements of the Platform belong to Amenitiz Solutions or third parties. Unauthorized exploitation will be pursued. Signs, symbols, logos, and brands are protected. The Subscriber shall indemnify Amenitiz Solutions against third-party claims.
Subject to payment, Amenitiz will use best efforts (obligation of means) to ensure continuity: provide Services diligently, act loyally and per these T&C, and allocate necessary resources. Amenitiz is not responsible for errors/damages from improper use. Substantial changes to the Platform/Services will be communicated at least one (1) month in advance.
Support and assistance are provided as set out in clause 5.6.
Amenitiz is the sole owner of all IP rights of the Platform and its contents. A non-transferable, non-exclusive, worldwide license is granted to use the Platform during the Services term. The license allows use of the Services as described in clause 3. No extraction, reproduction, or damage to the Platform is permitted.
Amenitiz does not claim ownership of Subscriber Content. The Subscriber owns or is authorized to use such content and shall hold Amenitiz harmless. Non-compliance may lead to removal, site closure, and termination (see clause 13).
As data controller, Amenitiz may collect: (i) identification data; (ii) payment details (cards encrypted by receiving bank; no card numbers retained); (iii) Login and browsing data; (iv) commercial preferences. Sensitive data are not processed. Transfers occur only as listed in 11.5.
Subject to consent, cookies and similar technologies are used to facilitate navigation and analytics (usage details, technical data, visit information).
Legal bases include contract execution, legitimate interests, and consent (where applicable).
Third parties must comply with applicable data protection laws and act per Amenitiz instructions. International transfers outside the EEA will include appropriate safeguards.
Personal data are kept for the Subscription duration and thereafter per legal obligations.
Users may exercise rights of access, rectification, erasure, restriction, portability, objection to automated decisions (Amenitiz does not conduct such processing), and withdraw consent, by emailing contact@amenitiz.com. Users can also complain to the AEPD (www.aepd.es) if needed.
Appropriate security measures are implemented; data are stored on secure servers. Users should log in over secure networks and avoid public Wi-Fi.
The Subscriber must comply with data protection laws for their own processing, publish a privacy policy on their site, and indemnify Amenitiz and affiliates for resulting claims and costs (including reasonable attorneys’ fees). This indemnity survives termination.
Amenitiz is not a publisher of Subscriber Content and is not liable for it. Amenitiz is only liable for direct damages under these T&C; indirect or consequential damages (loss of opportunity, profit, customers, revenue, image) are excluded. Liability shall not exceed amounts actually received from the Subscriber in the last twelve (12) months.
Amenitiz may remove or suspend access to unlawful content upon notification. Services are provided “as is” and “as available.” No error-free guarantee is given, though reasonable efforts will be made to rectify issues. Amenitiz may suspend availability for updates or maintenance.
The User may cancel unilaterally per the deadlines in clause 6 by emailing from the address used as Login Data. No refunds are provided; accrued fees remain due. During a free Trial Period, cancellation must be sent at least 24 hours before expiry.
Upon cancellation, Amenitiz will revoke access and, upon registered request within three (3) months, return data as SQL backups and compressed native files. After three months, return cannot be requested. A security copy may be kept but not used. The Subscriber will cooperate to facilitate data return.
Spanish law governs. Courts of Barcelona have jurisdiction. Parties shall attempt amicable resolution before litigation. In case of translation conflicts, the English version prevails.
No rights are conferred on non-parties. These T&C do not create partnership, joint venture, employment, or agency relationships, nor entitle either party to indemnities due to clientele or unjust enrichment claims. Failure or delay to enforce any provision is not a waiver.
If you have questions about these Terms, please contact contact@amenitiz.com.