We’re with you every step of the way
From setup to daily success, Amenitiz experts guide you at every stage, ensuring your property runs smoothly, your team feels confident, and your guests stay happy.
Get a personal expert to guide your setup from day one, configuring your tools so you’re ready to go fast.
Free, ultra-responsive support
Onboarding that sets you up for success
We don’t just give you software, we help you make it work for your property. From your first login, our onboarding team configures your system, imports your data, and ensures every tool fits your workflow.
7/7 multilingual support
Need help? Our customer success team is available every day in your local language by chat, phone, or email.
Free Learning Resources for Hoteliers
Access The Hotel Club : our free learning platform packed with expert guides, industry insights, and practical courses. From mastering revenue management to improving guest experience, we help you grow your business beyond the software.
From demo to fully live
under a month
01
Book your free demo
Experience Amenitiz in action with a personalised walkthrough. See exactly how it can simplify your daily tasks. Without any commitment.
02
Meet your onboarding expert
When you join, a dedicated specialist becomes your main contact, guiding you through every detail of the setup and answering all your questions.
03
Set everything up, together
Import your data and customise your platform hand in hand with your expert. Quick, simple, and completely stress-free.
04
Get time back for your guests
Within weeks, your property runs smoothly with Amenitiz. Enjoy fewer admin tasks, more control, and more time for what matters most : your guests.
FAQs about Amenitiz's Support & Onboarding
Most properties are fully set up and running within just a few weeks. Your onboarding specialist helps you every step of the way to ensure a smooth start.
Getting started with Amenitiz is straightforward: once you've chosen your plan, a member of the Amenitiz team will walk you through account creation: you'll set your password, confirm your property details, and complete your subscription. From there, the self-onboarding flow guides you through four steps:
- Add your accommodations: import your room types directly from your Booking.com account and set the number of units.
- Set your default prices: add a base rate for each room type, which you can always adjust later.
- Set up your rate plans: choose from standard, non-refundable, or other options, and apply percentage adjustments and cancellation policies.
- Define your sales terms: set your cancellation window and policies, and the system generates the guest-facing text automatically.
Once those steps are complete, you land straight in your Amenitiz dashboard and you're ready to go. A dedicated onboarding specialist is available throughout the process to help you connect your OTAs, configure your PMS, and get fully live, typically between 2 and 3 weeks.
Not at all. Amenitiz is built for hoteliers and B&B owners, not technicians. Everything is intuitive, and your dedicated expert will guide you through the setup.
You’ll always have access to our free, multilingual support team, available 7 days a week by chat, email, or phone, ready to solve issues fast.
No. Both onboarding and customer support are included for free in every plan. No hidden fees, no surprises.
Yes, support is included in all Amenitiz plans at no extra cost. Every customer gets access to a dedicated support team in their native language (French, Spanish, Italian, Portuguese, or English), reachable by phone, email, or videocall with an average response time under 2 minutes during business hours. There are no tiered support plans, no premium add-ons, and no hidden fees.
Yes. Amenitiz includes free data migration as part of the onboarding process for all plans. A dedicated onboarding specialist handles the transfer of your existing guest profiles, reservations, and room inventory. You won't need to manually re-enter data or manage the migration yourself.
Mostly Amenitiz. When you sign up, you are paired with an onboarding specialist who guides you through connecting your channels, migrating your data, and configuring your account. No technical experience is required.
The only thing only you can do is create your property listings on each OTA before the connection is activated — those platforms require the account to exist on their side first. Once everything is set up, Amenitiz handles the rest.
A native customer support team is available from 9:30 AM to 6:30 PM from Monday to Friday via email, our live chat, and videocall during the week, and by email during the weekends.
The full onboarding process typically takes between 2 and 3 weeks from sign-up to going fully live. The initial account setup and self-onboarding flow can be completed in a matter of hours — the timeline mainly depends on how quickly your OTA accounts are ready to connect. If you have also added the website add-on, the timeline will also depend on how quickly your content (photos, texts, property details) is available for the build.
Yes. Every Amenitiz customer is assigned a dedicated onboarding specialist who guides you through each stage of the setup: account configuration, OTA connections, PMS settings, and booking engine. If you have added the website add-on, the onboarding specialist will also guide you through the website build process. You are never left to figure it out alone.
There is no fixed deadline. You can take the time you need to evaluate Amenitiz before committing. Once you are ready to start, the onboarding team will work to your timeline. If you have a specific go-live date in mind, let your sales contact know and they will plan accordingly.
Yes. During onboarding, your specialist can help you set up your initial rate strategy. If you have added the PriceAdvisor add-on, they will also help you configure it within your pricing boundaries. For ongoing benchmarking guidance, the customer support team is available on request.
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simplifying their daily
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