Amenitiz Solutions, S.L. — app.amenitiz.io
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The platform accessible through the app.amenitiz.io domain name (the “Site”) is provided by Amenitiz Solutions, S.L., a limited liability company, with registered office at Rambla de Catalunya, 2, 08007, Barcelona and holder of Tax Identification Number B-67.096.750 (hereinafter, “Amenitiz Solutions”).
The following general terms and conditions (the “General Terms and Conditions” or the “T&C”) regulate the relationship between Amenitiz Solutions and the user who contracts any of the services or products marketed by Amenitiz Solutions.
In order to contract the Services and any of the Complementary Services (as described in these T&C), when creating an account under Site, the User must accept these General Terms and Conditions.
For clarification purposes, the “User” shall mean any person using the Platform by creating an Account (as described below), including each Subscriber and Team Member.
In accordance with the provisions of Article 23 of Spanish Law 34/2002, of 11 July, on Information Society Services and Electronic Commerce, the procurement of services shall be confirmed by clicking on the “I accept the Terms and Conditions and Privacy Policy” button. In the case you do not agree with the terms and conditions set forth herein, you must refrain from accessing and using the Site.
Amenitiz may revise and update these Terms and Conditions from time to time. Unless expressly stated otherwise, any changes take effect upon publication. We will notify you of any material changes by email or through the dashboard.. If the User does not agree with the new General Terms and Conditions, they shall give written notice to Amenitiz Solutions no later than five (5) days prior to the date on which such modifications come into force, communicating those clauses whose modification they do not agree with. In this case, Amenitiz Solutions will provide the User with the necessary explanations to justify the proposed modification to the current General Terms and Conditions and, if the User still does not agree, those General Terms and Conditions accepted by the User shall remain in force and shall apply to the contractual relationship between Amenitiz Solutions and the User, without modification, until the next renewal date of the subscription. Otherwise, in the event that the User does not communicate to Amenitiz Solutions its disagreement with the new General Terms and Conditions within the above-mentioned terms, it will be understood that the User accepts the modifications communicated by Amenitiz Solutions.
Amenitiz Solutions assists accommodation and hospitality professionals by offering them a digital platform hosted in the cloud on a Software as a Service (SaaS) basis that includes web and mobile sites available at https://app.amenitiz.io (the “Platform”) and that allows them to, among others, create and/or manage and administer their hospitality business in a fun way and without specific information technology (IT) or graphic design skills.
Amenitiz Solutions offers Users different plans (the “Plans”) that give Subscribers access to all or some of the Amenitiz Solutions Services.
For this purpose, the services included in the different Plans offered by Amenitiz are the following:
(hereinafter, the “Services” or the “Amenitiz Solutions Services”)
By virtue of the above, the Subscriber is solely responsible for the commercial and financial management of the Subscriber's Website and property. Amenitiz Solutions does not guarantee commercial profitability or a minimum number of visits and shall not be held liable in this respect.
Amenitiz Solutions offers a product demonstration (“Demo”). Once the Demo is completed, the User can subscribe to the Services. Otherwise, the User will not be able to access the Services or the Platform.
Additionally, Amenitiz Solutions may offer a 14-day free trial (the “Trial Period”). The Demo and Trial Period are exclusive: if the User carries out a Demo, there will be no Trial Period option and vice versa.
To use the Platform and subscribe to the Services, the User needs to register and create an account. The User must provide true, current, complete, and accurate information that refers to itself (the “Login Data”). Users cannot create an account on behalf of a third party. Amenitiz Solutions may suspend or terminate the Account if information is false, incomplete, or outdated.
The Login Data allow access to the Account, from which the Subscriber can create and edit the Subscriber Website (the “Subscriber Website”). “User Page” means the personal space to which the Subscriber has access after registration on the Platform.
The User must keep Login Data confidential and not share them with third parties. If a third party gains access, it may make changes (subscribe to Services, modify the Account, and the User's Website). The User assumes responsibility for actions taken on their Account and User Page.
Amenitiz Solutions considers as the Account holder the holder of the email address provided during registration.
Amenitiz provides different Plans offering different Services, features and pricing. Details may vary from time to time and are provided during signup.
Additionally, Subscribers may contract Complementary Services as described below.
The “Subscriber” is any User who has access to any Amenitiz Services by means of a Subscription. The Subscriber may change Plans at any time; invoices will be prorated for the month of change.
Complementary Services can be added at signup or later and may incur additional costs. Amenitiz Solutions will contact the Subscriber to schedule execution.
(i) Service. AmenitizPay is a service provided through software, developed by Amenitiz that provides virtual and at PoS payments services, that allow AmenitizPay customers to process collections from their customers at competitive rates (the “AmenitizPay Service”).
The Subscriber acknowledges and accepts that the AmenitizPay Service shall be provided by Amenitiz Solutions based on the integration with a third-party payment service provider, i.e. Stripe. For the collection and payment management requests of the Subscriber’s customers, the Subscriber enters into a service provision contract with Stripe. For further information regarding Stripe services and terms and conditions, please go through the following link Stripe T&C.
In order to subscribe to the AmenitizPay Service, the Subscriber shall fill in a form accessible in the Subscriber Account. Prior to the acceptance of the subscription, Amenitiz Solutions and Stripe will check the data provided for this purpose. Subscription to the AmenitizPay Service is subject to the Subscriber’s acceptance and obligation to comply with the KYC (Know Your Client) rules and fulfil the tests that Stripe may request. The Subscriber shall provide accurate and up-to-date KYC information, including details of directors and beneficial owners, and promptly notify Amenitiz of any changes. Amenitiz may request additional information at any time and may suspend the AmenitizPay Service pending verification. On reasonable notice, the Subscriber shall provide records relevant to transactions, refunds, and disputes and permit access required by payment partners or card networks.
The Subscriber understands and agrees that the right to use the AmenitizPay Service applies only to hospitality business and related activities made on its own behalf. Furthermore, the Subscriber is prohibited from selling to third parties, entering into contracts with third parties or allowing third parties to use AmenitizPay to offer and sell services of third parties other than the services for which AmenitizPay is intended.
Further information might be found on the subscription page of AmenitizPay in the following link Amenitiz Pay.
For clarity, these AmenitizPay terms govern all payment processing provided by Amenitiz and, in the event of any conflict with the General Terms, these AmenitizPay terms shall prevail.
The Subscriber agrees to comply with all applicable card network rules, payment partner terms (including Stripe), and laws governing the processing of transactions, refunds, and disputes. Continued use of AmenitizPay constitutes acceptance of such rules as amended from time to time.
The Subscriber must honour its cancellation and refund terms and applicable law. If the Subscriber cancels a booking or is otherwise required to refund, the refund must be issued without undue delay.
The Subscriber must cooperate fully with all dispute and chargeback processes and respond within required timelines, and on request provide complete records including booking details, sales terms, guest communications, invoices, proof of stay or cancellation, and refund logs. Amenitiz may refund a guest directly and recover the amount from the Subscriber.
(ii) Subscription Term. AmenitizPay is a volume-based service based on usage, and therefore there is no engagement period linked to this Service, nor will the subscription be renewed automatically. Consequently, the Subscriber may be able to “subscribe” and “unsubscribe” freely to the AmenitizPay Service without incurring any extra cost. Notwithstanding the above, if the Subscriber has subscribed to any of the Services provided by Amenitiz within Amenitiz Pay that have some minimum compliance period or engagement period, due to specific conditions of the Service itself, the Subscriber before unsubscribing from AmenitizPay Service must give a 15-day prior notice to Amenitiz.
(iii) Price. The Subscriber will be charged a flat % and a fixed commission in every transaction for the use of AmenitizPay Service, based on the monetary amount processed through AmenitizPay. Collection of commissions and fees shall be deducted from the amount of each transaction. At the beginning of each following month, Amenitiz Solutions will provide the Subscriber with an invoice recapping all the previous month’s transactions and indicating the price charged for the use of AmenitizPay Service. Notwithstanding the above, the Subscriber will receive a summary of the funds that have been processed every seven working days.
(iv) Payment Services. Amenitiz may determine the timing, frequency, method, and conditions of all payouts and may delay, withhold, or suspend payouts at any time, in whole or in part, at its sole discretion.
Amenitiz may establish, increase, decrease, or release one or more reserves at any time, for such period as Amenitiz reasonably considers necessary in light of anticipated liabilities, applicable card-network rules, regulatory obligations, or the Subscriber’s historical performance. Reserves may be funded from settlement funds, by offset against future payouts, or by requiring the Subscriber to transfer additional funds on demand.
Amenitiz may require the Subscriber to maintain a minimum balance in its AmenitizPay account; payouts may be paused automatically if the balance falls below the level required by Amenitiz, as determined in its discretion.
Amenitiz may deduct or set off from any amounts owed to the Subscriber any sums owed to Amenitiz. The Subscriber expressly authorises Amenitiz and its payment partners, under Articles 25 and 26 of the SEPA Core Direct Debit Scheme and equivalent applicable regulations, to initiate debits on the Subscriber’s designated bank account(s) or other registered payment method(s) to recover outstanding amounts. For clarity, the Subscriber acknowledges and agrees that any registered payment method (including, without limitation, credit cards) and any SEPA direct debit mandate or equivalent authorisation may be used to collect amounts due in respect of any Amenitiz service, including, for example, subscription fees. The Subscriber shall provide and maintain at all times at least one valid funding source and SEPA direct debit mandate or equivalent authorisation capable of such debits.
Amenitiz may identify and link accounts under common ownership, control, management, or beneficial interest. A breach, unpaid liability, negative balance, or reserve shortfall on any related account constitutes a default across all related accounts. Amenitiz may aggregate exposure, cross-apply reserves, and set off balances across related accounts.
(v) Termination. If Amenitiz or the third-party payment service provider, i.e. Stripe, discover at any time that (i) the information provided by the Subscriber is incorrect or has changed without having informed Amenitiz Solutions in advance or (ii) the Subscriber breaches any of these Conditions, the subscription to the AmenitizPay Service may be suspended and/or cancelled with immediate effect. Amenitiz may also suspend, limit, or terminate the Subscriber’s access to AmenitizPay at any time, at its sole discretion, including where Amenitiz considers it necessary to protect customers, Amenitiz, payment partners, regulatory compliance, or the integrity of the payment system.
Furthermore, the Subscriber shall be obliged to pay any fines imposed by the credit card systems and/or the authorities because of the unregistered or improper use of the payment services. Upon termination of the Subscription to the Services provided by Amenitiz, no more payments will be processed through AmenitizPay, including those payments that have been scheduled to be processed in the future with AmenitizPay.
Upon completion of the AmenitizPay subscription, the Subscriber shall be able to access the data on the KYC confirmation page and other information provided by the Subscriber during the subscription process.
Upon suspension or termination, Amenitiz may calculate and hold an offboarding reserve until it is reasonably satisfied that no further liabilities will arise; any remaining funds will be released thereafter.
The Subscriber remains liable for all disputes, chargebacks, refunds, reversals, fines, fees, and other liabilities arising from transactions processed via AmenitizPay for the maximum period permitted by applicable law and card network rules, and these obligations survive suspension or termination.
Governing law and venue are as set out in the General Terms. The Subscriber shall pay Amenitiz’s reasonable costs of collection, including legal fees, for unrecovered debts.
(i) Service. PriceAdvisor provides price recommendations based on property history, competitor pricing, and events to maximize revenue and occupancy. Performance may be sub-optimal if historical access is denied. More info: PriceAdvisor.
(ii) Subscription Term. Linked to the Amenitiz Services subscription; renews tacitly with the chosen payment cycle (monthly or annual) unless terminated per 5.4(iv).
(iii) Price and Payment. Fixed fee indicated at contracting; billed with the same periodicity as the Amenitiz Services. Mid-cycle additions are prorated on a separate first invoice.
(iv) Termination. Breach or incorrect information may cause suspension/cancellation. Unsubscribe without prior notice; minimum term is tied to the Amenitiz Services engagement period or payment cycle.
(i) Service. Amenitiz can manage or register the Subscriber’s domain name (the “Domain Name Services”).
(ii) License agreement. Subscriber grants Amenitiz a worldwide, exclusive, royalty-free license to use the domain for the term of the service. Subscriber is legal owner and must keep contact info accurate. No guarantee a requested domain will be accepted or non-infringing. Amenitiz may refuse or delete a chosen domain. Renewal responsibility lies with the Subscriber; costs and expenses are borne by the Subscriber.
(iii) Price and Payment. Fixed monthly fee indicated when contracting.
(iv) Termination. Breach may lead to immediate suspension/cancellation. Unsubscribe without prior notice; service lasts until the end of engagement or chosen period.
Support is provided via chat on the Platform or by telephone.
The minimum Subscription period is twelve (12) months from the date of Subscription, regardless of monthly or annual payment, unless stated otherwise in the commercial offer.
After the first year, the Subscriber may terminate with three (3) months’ prior notice (see clause 13). Otherwise, the Subscription renews tacitly per the chosen method:
After the first year and upon any renewal (monthly or annual), a permanence period of three (3) months applies from notice of termination. Notice must follow the cancellation process in clause 13.
Prices are stated in the commercial offer or on the website and exclude VAT. Services are intended for professionals.
The Subscriber pays the Subscription fee for the chosen Plan with a selected term (monthly or annual). Complementary Services are paid at subscription. SEPA Subscribers may pay by credit card or direct debit.
If payment fails, Amenitiz Solutions will retry during the following fifteen (15) calendar days. If the last attempt fails, the Subscription may be suspended until paid. Data in the Account is retained for one (1) year. Card fines/penalties transferred to Amenitiz or subcontractors are borne by the Subscriber. Termination for non-payment may result in data loss; the Subscriber must keep copies of uploaded items.
Use the Platform and Services per these T&C and applicable law. The Subscriber warrants that Team Members and Guests comply. Do not breach Platform security and integrity.
The Subscriber provides and is solely responsible for the content on its Website (“Subscriber Content”). Amenitiz Solutions is not the publisher.
Prohibited content includes (non-exhaustive):
All software, texts, media, interfaces, and elements of the Platform belong to Amenitiz Solutions or third parties. Unauthorized exploitation will be pursued. Signs, symbols, logos, and brands are protected. The Subscriber shall indemnify Amenitiz Solutions against third-party claims.
Subject to payment, Amenitiz will use best efforts (obligation of means) to ensure continuity: provide Services diligently, act loyally and per these T&C, and allocate necessary resources. Amenitiz is not responsible for errors/damages from improper use. Substantial changes to the Platform/Services will be communicated at least one (1) month in advance.
Support and assistance are provided as set out in clause 5.6.
Amenitiz is the sole owner of all IP rights of the Platform and its contents. A non-transferable, non-exclusive, worldwide license is granted to use the Platform during the Services term. The license allows use of the Services as described in clause 3. No extraction, reproduction, or damage to the Platform is permitted.
Amenitiz does not claim ownership of Subscriber Content. The Subscriber owns or is authorized to use such content and shall hold Amenitiz harmless. Non-compliance may lead to removal, site closure, and termination (see clause 13).
As data controller, Amenitiz may collect: (i) identification data; (ii) payment details (cards encrypted by receiving bank; no card numbers retained); (iii) Login and browsing data; (iv) commercial preferences. Sensitive data are not processed. Transfers occur only as listed in 11.5.
Subject to consent, cookies and similar technologies are used to facilitate navigation and analytics (usage details, technical data, visit information).
Legal bases include contract execution, legitimate interests, and consent (where applicable).
Third parties must comply with applicable data protection laws and act per Amenitiz instructions. International transfers outside the EEA will include appropriate safeguards.
Personal data are kept for the Subscription duration and thereafter per legal obligations.
Users may exercise rights of access, rectification, erasure, restriction, portability, objection to automated decisions (Amenitiz does not conduct such processing), and withdraw consent, by emailing contact@amenitiz.com. Users can also complain to the AEPD (www.aepd.es) if needed.
Appropriate security measures are implemented; data are stored on secure servers. Users should log in over secure networks and avoid public Wi-Fi.
The Subscriber must comply with data protection laws for their own processing, publish a privacy policy on their site, and indemnify Amenitiz and affiliates for resulting claims and costs (including reasonable attorneys’ fees). This indemnity survives termination.
Amenitiz is not a publisher of Subscriber Content and is not liable for it. Amenitiz is only liable for direct damages under these T&C; indirect or consequential damages (loss of opportunity, profit, customers, revenue, image) are excluded. Liability shall not exceed amounts actually received from the Subscriber in the last twelve (12) months.
Amenitiz may remove or suspend access to unlawful content upon notification. Services are provided “as is” and “as available.” No error-free guarantee is given, though reasonable efforts will be made to rectify issues. Amenitiz may suspend availability for updates or maintenance.
The User may cancel unilaterally per the deadlines in clause 6 by emailing from the address used as Login Data. No refunds are provided; accrued fees remain due. During a free Trial Period, cancellation must be sent at least 24 hours before expiry.
Upon cancellation, Amenitiz will revoke access and, upon registered request within three (3) months, return data as SQL backups and compressed native files. After three months, return cannot be requested. A security copy may be kept but not used. The Subscriber will cooperate to facilitate data return.
Spanish law governs. Courts of Barcelona have jurisdiction. Parties shall attempt amicable resolution before litigation. In case of translation conflicts, the English version prevails.
No rights are conferred on non-parties. These T&C do not create partnership, joint venture, employment, or agency relationships, nor entitle either party to indemnities due to clientele or unjust enrichment claims. Failure or delay to enforce any provision is not a waiver.
If you have questions about these Terms, please contact contact@amenitiz.com.