AI Hotel Chatbot
Meet Ami, the first AI partner built for independent hospitality
Ami is the answer to lightening your load of repetitive tasks. By automating the routine, Ami turns busywork into time back that you can invest in your guests. Improve your hotel’s daily operations, response times, and guest satisfaction with Ami.
See Ami in actionModes
First step, decide how hands-on Ami is
Ami has 3 modes for responding quickly to guest messages, and you have full control of your settings.
Answer
Ami only crafts a guest response when you ask for one. All based on your property’s setup so that you don’t have to go searching for repetitive answers.
1
Suggest
Ami automatically drafts a relevant guest response but doesn’t send anything without your approval.
2
Auto-reply
Ami responds to guests automatically. With guardrails in place to notify you whenever a human touch is required.
3
Rapid guests responses without the extra work
Part of Amenitiz’s Conversations, which brings messages from WhatsApp, Booking.com, Airbnb, Expedia, and email into one place, Ami relies only on information the property has provided to craft accurate answers to guest queries. From rooms to check-in/out to amenities and extra-charge prices, Ami empowers all team members with consistent guest responses across channels, on your signal.
All you need. Right here.
Instant replies in your guests’ language
Conversations that translate themselves. When a message arrives in German, Ami responds in German. Whatever language the guest uses is how Ami answers. All while you and your team read and reply in your own mother tongue.
Nothing fake, false, or hidden
Ami’s answers are solely based on what your property has provided. Nothing made-up or assumed. No inaccurate rates or commitments made in your name. All ready in the thread for you to approve, revise, or delete with a paper trail of everything it’s sent.
Nothing to train, nothing to build
With Ami, you won’t lose time on configuration. Your new AI partner doesn’t require lengthy trainings, documents to upload, nor prompts to learn. With your property setup and a few lines in your own words, Ami is ready to go.
Built to protect guest data
Keep guest information to yourself. Ami generates responses based solely on property information and guest bookings. Personal data like names, phone numbers, email addresses, or payment details are never shared.
AI that upholds customer satisfaction
No need to stress about AI mishandling a guest conversation. Ami was built to answer questions that are grounded in the property’s own knowledge and hand off the rest. Plus, safety features developed to earn your guests’ trust.
Take guest responses from chaotic to connected with Ami
Ami isn’t a generic AI chatbot. It’s a partner designed specifically to support the needs of independent hoteliers.
More than 15,000 independent hotels trust Amenitiz to run their daily operations.
Built for how independent hotels actually work
Stop switching between different systems. Amenitiz handles reservations, payments, pricing, websites, and marketing in one place. Everything connects - so your hotel runs smoother.
Everything you need to know about getting started with Ami
1. What is Ami?
Ami is an AI assistant built into your guest inbox. It reads incoming guest messages, understands how your property works, and writes replies grounded in your own setup and each guest's booking.
2. Do I need to train it or upload anything?
No. Ami works from the property information you've already set up, plus a short free-text section (about 2,000 characters) for anything else guests ask about, like pool hours, parking, or directions. No extra documents to upload or training required.
3. How much control do I have over what Ami sends?
You choose the mode, and you can change it at any time: Answer: Ami only drafts a reply when you ask for one. Suggest: a draft is waiting for you every time you open a conversation, ready to review and send. Auto-reply: Ami replies to guests automatically, with no action from you, if you switch this on. New properties start on the "always ready" draft mode by default.
4. If Ami replies automatically, will guests know it's AI?
Yes. If automatic messages are enabled, every message Ami sends on its own contains a clear label so guests know it came from an assistant, not a person.
5. What happens if a guest asks for a human, or Ami isn't sure of the answer?
Ami stops. If it can't ground an answer in what your property has told it or a guest asks for a person or sounds frustrated, Ami stops replying to that thread, flags it for you, and lets the guest know someone will follow up. It won't pick the conversation back up on its own, that's on you once you open the thread.
6. What languages does Ami reply in?
Whatever language the guest writes in. A message in German gets a reply in German, one in Italian gets Italian, and so on. You can keep reading and writing in your own language throughout.
7. Which channels does Ami work on?
Every message that comes into your Conversations inbox is covered, from WhatsApp and OTAs like Booking.com, Airbnb and Expedia to email. That way, OTA messages get the same quality of answer as direct ones.
8. Does Ami ever see or share my guests' personal details?
No. Names, phone numbers, emails, and payment details never reach the model. Ami works only from your property's information and the booking details, so if a guest asks something like "which card did I pay with," Ami genuinely can't answer, by design.
9. Can Ami make up information it doesn't have, like prices or availability?
No. Ami only answers from what your property has actually told it. It won't invent a rate, make a commitment on your behalf, or guess — and everything it writes stays visible in the thread for you to check.
10. Is Ami included with my inbox or is it an add-on?
Ami is a paid add-on on top of Amenitiz’s Conversations. You'll need an active messaging channel connected first, since Ami works from the conversations already coming in — there's nothing for it to draft otherwise.
11. How is Ami different from a generic AI chatbot?
Ami isn't a generic chatbot bolted onto your website. It's built directly into your guest inbox, reads each guest's actual booking and your property's own information, and drafts replies grounded in that context, not generic scripted answers.
12. Can I teach Ami about my property so its answers are accurate?
Yes. You give Ami a knowledge base covering house rules, amenities, local recommendations and policies, and it uses that alongside each guest's booking details to draft accurate, property-specific replies.
13. What happens if Ami isn't sure how to answer a guest?
Ami only drafts replies it's confident are grounded in your information. When a question falls outside what it knows, it flags the message for you to answer yourself rather than guessing.
14. Does Ami work across WhatsApp, OTAs and email, or just one channel?
All of them, from the same inbox. Ami drafts replies for guest messages arriving on WhatsApp, OTAs and email, so you're not switching between channels or tools.
15. How long does it take to set Ami up?
Setup is a few steps, not a project: connect your messaging channels, add your property's knowledge base, and choose which mode Ami runs in. No developer or technical setup required.