Guest messaging software
All your guest conversations, now inside Amenitiz
Conversations brings messages from WhatsApp, Booking.com, Airbnb, and email into a single inbox, with Expedia coming very soon. Each thread is tied to the right booking, so nobody on your team has to go looking for anything. Your guests were always having one conversation. Now so are you.
See how Conversations worksHow it works
Every message, next to the booking it’s about. Conversations knows your guests and what they booked, so no more hunting for reservations.
No more missed messages
By bringing all guest channels into one place inside Amenitiz, Conversations provides a comprehensive view of guest messages with one thread per guest, not one tab per channel. No more moving between WhatsApp on your phone, Booking.com on one extranet, Airbnb on another, and your email in a different tab. From the first interaction to checkout, you answer every query in the same place.
All you need. Right here.
Built for a team, not a person
Every exchange about a booking is found in the same place within your PMS. Owners and admins have access by default, and it can be opened up to others person by person. Plus, every message shows if it’s sending, sent, or failed with one tap to retry.
Your WhatsApp, open to the whole team
Same number, same account. The app on your phone keeps working exactly as it did. What's new is that the whole team can answer from inside the PMS, with every message sitting next to the booking it's about.
Quick replies, drafted by Ami
With Ami, the first AI assistant built for independent hospitality, every conversation comes with a reply ready to send, grounded in your property’s setup and the guest's booking, and written in their language, plus the option for auto-reply.
A good answer, any hour you're asked
Answer from your pocket, wherever you are. With photos, menus and documents right there in the thread. Search helps you find any past conversation, even the guest who mentioned an allergy back in January, so they don’t have to explain something twice.
Reach them before they reach you
Ready-made messages drafted by Ami, our AI assistant, can also help with first contact or picking a conversation back up, and every conversation translates itself.
Take guest interactions from chaotic to connected with Conversations
Dates, room, guest count, total cost, extras. Your guests have a lot of questions for you. Now you can easily get them the right answer.
More than 15,000 independent hotels trust Amenitiz to run their daily operations.
Built for how independent hotels actually work
Stop switching between different systems. Amenitiz handles reservations, payments, pricing, websites, and marketing in one place. Everything connects - so your hotel runs smoother.
Everything you need to know about getting started with Conversations
1. What is Conversations?
Conversations is your guest inbox inside Amenitiz. Every guest message from WhatsApp, OTAs, and email lands in one thread per guest, with that guest's reservation open right beside it. No more jumping between a phone, OTA extranets, and a mailbox to answer guest questions.
2. Which channels does it cover?
WhatsApp, Booking.com, Airbnb, and email, all in the same inbox. Expedia is coming very soon.
3. Is this the same as the old OTA Inbox?
No. The OTA Inbox is a separate, legacy inbox that's still live and runs alongside Conversations for now. Conversations is the new, single home for every guest channel — not a replacement rolled out overnight.
4. Do I need to connect my own WhatsApp?
Yes, you connect your own WhatsApp Business Account. Amenitiz doesn't add any margin on WhatsApp messaging: you pay Meta directly, at Meta's rates, for messages sent through Conversations. Messages you send from the WhatsApp Business app or WhatsApp Web stay free, and Booking.com and email messaging carry no per-message cost.
5. Can my whole team use it, or is it tied to one phone?
The whole team can work the inbox at once, inside Amenitiz. It's built so one person's personal phone is no longer the hotel's only guest channel.
6. Can I use Conversations to send marketing messages or campaigns?
No. Conversations is for one-to-one guest conversation tied to a booking, not a broadcast or marketing tool.
7. Can every member of staff see guest conversations?
By default, no. Limited-access staff roles don't get inbox access. You control who on your team can see and reply to guest messages.
8. Is Conversations included in my Amenitiz plan, or is it extra?
Booking.com and email messaging are included in the base Amenitiz package at no extra cost. WhatsApp messaging is included in the Advanced Amenitiz package.
9. Does Conversations include the AI assistant I've heard about?
Conversations is the guest inbox — the AI assistant, Ami, is a separate, paid add-on that runs on top of it. Ami drafts (or can send) replies in the guest's own language, grounded in your property and the booking, across every channel Conversations supports.
10. What actually changes for me day to day?
Instead of piecing a guest's story together from a phone, a mailbox, and the extranet — then hunting down their reservation before you can even answer — everything about that guest's booking sits in one thread, with the reservation right next to it, wherever a teammate picks it up.
11. How is Conversations different from a normal shared inbox or helpdesk tool?
Conversations is built around the booking, not just the message. Every thread sits next to that guest's reservation, so you see who they are, what they booked, and their message history in one place — context a generic helpdesk tool doesn't have.
12. Can I see a guest's full message history across channels in one place?
Yes. If a guest messages you on WhatsApp and then again on Booking.com, both live in one thread tied to their reservation, not two separate conversations you have to stitch together.
13. Does Conversations work on mobile?
Yes, Conversations is part of Amenitiz and works in the browser on desktop, tablet or mobile, so you can reply to guests from your phone.
14. What happens to guest messages sent outside business hours?
Nothing is lost. Every message lands in the inbox as soon as it arrives and stays there, organised by guest and booking, until someone on your team replies.
15. Can Conversations send automatic replies, or is everything manual?
On its own, Conversations is a manual inbox for your team. Add Ami on top of it for AI-drafted or fully automatic replies.