TL;DR
- Ami is your AI partner built for independent hotels. It drafts or sends replies in each guest's language, using only your property's information.
- Conversations is guest messaging software that brings WhatsApp, Booking.com, and email into one inbox, with every message next to its booking.
- Amenitiz POS is a hotel POS system that posts restaurant and bar charges straight to the guest's folio, all inside your hotel management system.
It's 9:40 on a Saturday morning. A guest on WhatsApp wants to check in early. Someone on Booking.com is asking about parking. An email in German asks whether the pool is heated. And last night's bar tab still needs to go on room 12's bill before they check out at 11.
Each task is simple. The hard part is the accumulation of small tasks that live in five different places, several of which are on one person's phone. For many independent hoteliers, this is a normal morning. The effort and care are there. What's missing is one place to manage all of it.
That's why we're excited to be launching three new products that bring the scattered parts of your day inside your hotel management system, so your daily operations go from chaotic to connected.
What a disconnected hotel costs you
Where does the time go? Ask any independent hotelier and they'll say:
- Responding to messages everywhere. WhatsApp is on a personal phone, Booking.com is in one extranet, and email is on another tab. Things get missed, and guests notice.
- The same questions, every day. Check-in time, parking, breakfast, directions. Repetitive questions add up.
- Language barriers. Guests don't always write in your language. You waste time translating manually.
- Two businesses under one roof. Your restaurant and bar run on a separate system to your hotel, meaning extra manual work like typing charges into folios by hand at the end of the night.
Each gap is small on its own. Together, they take time away from what made you open a hotel in the first place: your guests. The quickest place to win that time back is your inbox, where the same questions arrive every day.
Not just an AI chatbot: your partner built for independent hospitality
Guests expect quick, accurate answers in their own language, any hour of the day. That's where Ami comes in.
Ami is the first AI partner built specifically for independent hospitality. It drafts replies to guest questions using only the information your property has provided and the guest's booking.
With 3 modes, you get to decide how hands-on it is:
- Answer: Ami drafts a reply only when you ask.
- Suggest: A draft is waiting every time you open a conversation, ready to review and send.
- Auto-reply: Ami replies on its own, with a clear label so guests know it's AI.
Why hoteliers can trust it
- It speaks your guests' language. A message in German gets a reply in German, while you keep working in your own mother tongue.
- It doesn't make things up. No invented rates or commitments in your name, and every reply stays in the thread.
- It knows when to step back. When Ami doesn't have an accurate answer or a guest asks to talk to a person, it stops, flags the thread for you, and tells the guest someone will follow up.
- It protects guest data. Names, contact details, and payment details are never shared with Ami.
- There's nothing to train. With your property setup and a few lines in your own words, Ami is ready to go.
Of course, a great reply only helps if you see the message in the first place. But for most hotels, guest messages are still scattered across a phone, several extranets, and an inbox.
Every guest message, next to the booking it's about
Conversations is our guest messaging software. It brings messages from WhatsApp, Booking.com, and email into a single inbox inside Amenitiz. Each guest gets one thread, not one tab per channel, with their reservation right beside it.
- Your WhatsApp, open to the whole team. You keep the same number and account, but now it's all answered from inside Amenitiz, so one person's phone is no longer the hotel's only guest channel.
- Built for a team, not a person. Owners and admins have access by default, and you choose who else can reply.
- Nothing asked twice. Search any past conversation, even the one where a guest mentioned an allergy back in January.
Your guests were always having one conversation. Now so are you.
Messages aren't the only part of a stay that happens outside your hotel system. If you run a restaurant or bar, every breakfast, lunch, and late-night drink also needs to end up on the right bill.
Your rooms and restaurant, run as one business
Amenitiz POS is a hotel POS system for your restaurant, bar, breakfast service, or terrace, built into Amenitiz. It runs from a tablet and posts every charge straight onto the guest's room bill.
- Charge to room in one tap. It's itemised on the folio and settled at check-out.
- The kitchen gets every order. If a printer goes offline, the ticket waits and retries on its own.
- Every way a table wants to pay. Cash, card, or charge to room, with bills split evenly, by item, or by amount.
- No hardware contract. A tablet and any standard thermal printer are all it needs.
Already have a till your team likes? Keep it. Agora, WinRest, and Clyo connect straight to Amenitiz, so charges land on the guest's folio automatically.
One system for the way independent hotels really work
Back to 9:40 on Saturday. Every message is in one inbox next to its booking, Ami has drafted each reply in the guest's language, and last night's bar tab is already on room 12's folio.
Same hotel, same team, same guests. Only now, you spend less time chasing and more time hosting.
Ami and Conversations bring us one step closer to what we set out to build: one management system that runs your whole hotel. Find out how this would work in a hotel like yours by booking a free demo today.
